Delivery, Refunds and Returns
Delivery, Refunds and Returns
We aim to dispatch all orders received by 2pm the same day Monday to Friday. Subject to items being in stock. Our products are shipped as standard via Royal Mail 2nd Class postage for customers in the UK and although many customers receive their items the next day, Royal Mail states that post can take 2-3 working days.
We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.
If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals in-tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.
All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. By placing an order at Phocus Products you accept all responsibilities regarding the legality of the products that will be shipped to you.
Phocus Products makes no claim that the information and products on the website are available, appropriate or legal outside the United Kingdom. All information provided by Phocus Products, through this website, links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. Using the information for illegal activities is at your own risk. Phocus Products does not warrant that the information on the website is up-to-date or accurate.
You’re taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, use or misuse of any product from Phocus Products. Phocus Products, its owners, agents and employees cannot be held responsible for the actions of its customers.
We do not encourage the illegal use of our products. We strongly advise you to consult your solicitor if you have any doubts.
Our products do not have any medical value. Our products may not be used as a medicine or as a replacement for medicines.
All illustrations, pictures, design, text and logos on this website are copyrighted. Any commercial use of any of these contents is strictly prohibited without the written permission of Phocus Products.
Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.
You can send returned items to:
Global Hemp Distribution Ltd, Merchants House, Crook St, Chester CH1 2BE