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FAQs
Frequently Asked Questions

CBD, known as cannabidiol is a phytocannabinoid present in hemp plants and was discovered in 1940. It is one of some 113 identified cannabinoids in hemp plants. CBD naturally interacts with the body’s endocannabinoid system and is thought to reduce stress and anxiety, reduce pain perception and improve concentration.

Phocus CBD Oil is legal in the UK as all of our products contain less than 0.2% THC and derives from an industrial hemp strain that is EU approved.

It’s unknown exactly how long CBD remains in the system once taken as there have not been any clinical trials. However, research suggests that CBD takes approximately one week to leave the bloodstream.

It’s very straightforward. Using the dropper, place a few drops under your tongue and then hold the CBD there for 60 seconds. This is the most effective way to take CBD Oil as a higher concentration enters the bloodstream.

Store in a cool, dry place and keep away from heat and direct sunlight. Keep out of reach of children.

Our CBD is extracted from EU approved industrial hemp strains. Our CBD is extracted from hemp plants in California and Europe before being tested and exported to the UK.

All our CBD is tested to detect impurities before it leaves the warehouse. You’ll find all the certification right there on the side of the bottle.

Well, that depends on you. There are key differences between the two different types and you can understand them in more detail by reading our guide. But the important thing to know is that one isn’t superior to the other. It completely depends on your individual condition and personal preferences.

Yes, we’ll keep you up to date with your order! You’ll receive an email notification when you’ve placed an order with us. You’ll then receive another email once your order has been dispatched. While you can’t track your order right to your front door, all UK orders are sent by Royal Mail 2nd Class delivery, unless upgraded to Special Delivery or if you're part of our international customer base then orders will be sent via International Standard Delivery. So you won’t be waiting for long. Package gone missing? Let our customer service team know and send an email to orders@phocuscbd.com.

We’ll process your order within 24 hours of receiving it unless it’s a bank holiday. Once your order has been processed, it will be delivered within 2 to 3 working days.

It’s your body, mind, and wellbeing that we want to help. And we’re confident that our product will make a difference. So confident that if you decide that CBD isn’t for you, that’s fine. We’ll give you a full refund within 30 days of receiving the product. Please contact us at orders@phocuscbd.com - all you need is the receipt or proof of purchase.

Shipping is free for orders over £30.  For orders under £30 shipping is £2.99 for UK Standard Delivery, £3.99 for Special Delivery and £4.99 for International Standard Delivery.

We accept VISA, Mastercard, Maestro and American Express cards from the following countries: Austria, Switzerland, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Slovenia, United Kingdom, Iceland, Liechtenstein, Norway. We reserve the right to update accepted payment cards without prior notice.

We aim to process your return within 7 working days. The refund will be made to same payment card used to make the purchase. It may take up to 10 working days for funds to appear on your bank account.

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